HIRE A QUALIFIED
Customer Service Virtual Assistant
Elevate client retention and expedite customer support with MyAssist Master's specialized customer service VAs.
Expand Your Business with the Premier Provider of Virtual Assistant Services.
- Top-rated in virtual assistant services by TechRadar & Analytics Insight.
- Trusted by 7,500+ clients with 800+ 5-star reviews.
- The most established virtual assistant service provider.
Expand Your Business Through Round-the-Clock Customer Service & Support.
As your business flourishes, managing the influx of customers can pose a significant challenge. If not managed effectively, this can hinder growth and lead to a subpar customer experience, resulting in negative reviews and increased turnover.
A customer service virtual assistant functions as a remote employee proficient in handling client communication, trouble ticket management, live chat, email correspondence, and administrative support. Whether you require a single VA or an entire department, our virtual assistants can seamlessly integrate into both B2B and B2C businesses, ensuring efficient customer service and support. This allows you to address all inquiries without being distracted by staffing concerns, enabling you to stay focused on your core mission.
MyAssist Master specializes in catering to businesses across all stages of the business lifecycle. Recognizing the setbacks of inadequate customer service and support, we are committed to providing top-notch virtual assistants who can efficiently manage your customer service tasks, empowering you to swiftly scale your operations to meet growing demands.
The Contributions of a Customer Service Virtual Assistant.
Customer Support & Communication
Ticket Management
Customer Feedback
Administrative Support
Schedule Management
Customer Support & Communication
- Provide solutions to customer queries and respond to inquiries about products, processes, & warranties, and more
- Effectively function as a communications liaison and go-between to ensure that customer communications are rapidly responded to and escalated to the correct stakeholder
- Communicate with customers via email, live chat support, SMS and phone communications through online phone systems or VoIP
Ticket Management
- Create, update, escalate and/or resolve trouble tickets in your CRM for customer-related issues
- Work with the appropriate staff on your team to ensure prompt response, expedite successful resolution & ensure customer satisfaction
Customer Feedback
- Collect customer feedback via targeted surveys and other feedback initiatives
- Monitor feedback and reviews from customers on social media platforms and review sites
Administrative Support
- Screen incoming calls & emails, manage calendars, run reports, update CRM
- Assist with customer training & education, issue resolution & prompt customer response
Schedule Management
- Manage scheduling for customer installations, upgrades, start and/or end dates for account services, and upcoming escalation calls as required.
- Assist in maintaining internal schedule to keep customer service on track
Specialized Industry Knowledge
Irrespective of your industry, the mundane administrative tasks can be a significant time and energy drain. This hinders your focus on your core revenue-generating talent. MyAssist Master offers specialized virtual assistants adept in industry-specific administrative work, allowing you to channel your efforts into your unique business strengths.
Discover Trending Sectors.
How It Works
Quote About
Customers Experience
Chloe Savannah
Senior Manager of Excel Solution
While running an early stage startup everything feels
hard, that’s why it’s been so nice to have our accounting
feel easy. We recommed Qetus.
Ethan Sebastian
Senior Manager of Excel Solution
While running an early stage startup everything feels
hard, that’s why it’s been so nice to have our accounting
feel easy. We recommed Qetus.
Max Benjamin
Senior Manager of Excel Solution
While running an early stage startup everything feels
hard, that’s why it’s been so nice to have our accounting
feel easy. We recommed Qetus.
Ready to expand your
business?
Discover a virtual professional tailored to your
specific business requirements and enjoy savings of
up to 70% on hiring costs today.
specific business requirements and enjoy savings of
up to 70% on hiring costs today.
Frequently Asked Questions
What Are The Benefits of Outsourcing Customer Service?
With AssistMaster’s customer service outsourcing, you can redistribute personnel seamlessly, maintaining your responsiveness to inquiries, all at a fraction of the cost of in-house staff. We offer round-the-clock coverage, ensuring no inquiry goes unanswered, regardless of the time or day.
Customer service outsourcing enables a more efficient work approach, allowing you to prioritize activities that drive revenue.
How Much Does It Cost To Hire a Customer Service Virtual Assistant?
With AssistMaster, you’ll spend less than 70% of what you would for in-house labor, and we handle all the recruitment, background checks, payroll, and benefits on your behalf. Our service eliminates the risks associated with outsourcing your customer service team.
